Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email, phone number, and company information
• Assessment responses and tier evaluation data
• Business information shared during consultations
• Communication records and feedback

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process your tier assessment and generate recommendations
• Communicate with you about our services
• Respond to your inquiries and provide support
• Analyze usage patterns to improve our offerings

3. Information Sharing

We do not sell your personal information. We may share information:

• With your consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist our operations (under confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and secure data storage practices aligned with our Secure-by-Design framework.

5. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of certain data processing

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

9. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: contact@novaisystems.online
Phone: (213) 915-6858
Location: Los Angeles, CA